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Opening the Mail Screen

Click on Mail in the toolbar to open the Mail Screen

Here you will view then file all incoming correspondence including:

  • Laboratory Results
  • Radiology reports 
  • Electronic Discharge Summaries
  • Specialist Letters 
  • Other scanned Documents
  • Online conversations (Patient Portal)

Viewing Mail

Select the patient from the Patient List

  • View the next patient in the list 
  • Click on a patient in the list
  • Type part of the patient’s name in the filter row above the list [F2]

– Unmatched mail items are shown with a yellow background.

– RSD (referral, status and discharge) mail is in purple text.
– Labs are in blue text. Labs with abnormal flags are in red.
– Scanned letters are in green text.
– NIR messages are in purple

View selected types of mail

  • Select from the dropdown list at the top left.

Review the patient match

  • The name and other details accompanying the mail appear on the left
  • If matched with a patient in your practice, the details will be displayed on the right.
    • If any discrepancies are noticed, they are highlighted in red.

The patient’s Problem, Medications and Task lists

  • These are displayed when a patient is matched

Table and side views of results 

  • For lab results, click on the Table View or Side View tabs to compare the current results with previous results



Annotate the results (My Note)

  • Enter any comments you wish to make about the result in the field at the top right of the screen before you file the result. These will appear in the Clinical Notes and results table.
  • There are links for quick entries of common terms.

File the mail item

  • Once you have finished with the mail item, Press [File] in the Actions menu.
  • This marks the mail as viewed and records any comments added.
  • The mail item has a strikethrough in the patient list and will not reappear when the mail screen is reopened. 

Match Patient

If the mail has not been matched to a patient, Click on  [Match] then identify the patient.

If you cannot match the patient and do not expect this patient to register in the near future, you can File Without Id

Update the Problem list or regular medications 

 Right-click in the problem list , select from the menu

Create a task for yourself or a staff member

  • Select a preset Task (Make Appointment, Urgent Appointment, Script. Further tests or Referral)
  • Click on New Task to create a customised task

Mark as viewed but do not file yet

  • Click on Viewed, the item will appear bold in the patient list. 
  • Click on Viewed again to change the status back or File when ready.

Create a document to print  or email  to the patient

  1. Click on Document from the actions list
  2. Select your document template.
  3. Update the document if necessary before selecting Print or Email
  4. A copy of this document is saved in the patient’s record

Send your patient a txt message 

  1. Click on Txt Message from the actions list (this is present if the patient has a mobile number)
  2. Select your txt document template.
  3. Update the document if necessary before selecting Send Txt
  4. A copy of this document is saved in the patient’s record

Remind me of a planned action next time I see the patient

  1. Click on Post-It Note from the actions list.
  2. Write a note.
  3. This note will appear on opening the clinical notes.

Reassign to another staff member

  • Click on [Reassign] to assign this item of mail to a different practitioner.

Patient Details

Clinical Notes

  • Open the clinical notes r this patient 


  • Open the patient’s accounts screen

Appointment History 

  • Check past and upcoming appointments for this patient