Introduction

We are synchronising patient details recorded at the practice with those held by the National Health Index (NHI) A comparison is automatically triggered when leaving the patient’s detail screen and at the time a patient‚ arrives and leaves for their appointments. If a difference is detected, there is an opportunity to update either the practice or NHI system. This can also be triggered by clicking on Check NHI

Screen Shot 1
Waiting Room

Patients will be enrolled electronically with the National Enrolment Service. The date of each consultation will be sent to this service. This will take place for eligible patients when they “Leave”. If a connection cannot be established, the message will be stored and sent later. This will replace the Patient Register uploads/downloads for Capitation after high levels of accuracy and reliability are established. Until notified, continue to submit quarterly registers.    

Set up NHI updates and e-enrolments

Using NHI updates and e-enrolment

Arrive patient

When you arrive a Patient in the appointment screen we will retrieve the patient’s record from the NHI database and compare the details against that held in MyPractice.

  1. If the NHI version number for this patient matches, the arrival process will continue uninterrupted.
  2. If all the information matches (NHI number, first name, middle name, surname, gender, date of birth, ethnicity, and address. Note: Names and addresses are compared with all entries on the NHI system) the NHI version number will be updated and the arrival process will continue uninterrupted.
  3. If the information differs, you will have the opportunity to update either your details or those held on the NHI system. After you press the [Update] button the NHI version number will be synchronised.

Leave patient

When you leave a Patient in the appointment screen

  1. MyPractice will retrieve the patient’s record from the NHI database and compare the details against that held in MyPractice.
  2. Then we will check and update the  enrolment status of your patient.  

Find your patient on the NHI system

If no NHI is present, you will be presented with a “Search and match screen”

When this screen opens, you may see a list of potential matches

  1. If no suitable match is displayed,  you can try changing the search criteria then [Search] again.
  2. Select a likely candidate and proceed to [Compare] the details with your data.
  3. If no suitable candidate exists, click [Add to NHI]  to create a new Patient on the NHI system.

Note:

Check for possible duplicates

When ‘Finding patients on the NHI’,  we will check for possible duplicate records within MyPractice.

duplicate task
Duplicate task

Add a patient to the NHI system

Add as much patient information to the NHI as is available. The minimum information required is:

Validated and a physical address; not a P O BoxAddress

Validation refers to Geocoding using e-Sam in MyPractice. If the address cannot be validated, under Additional Information, state the appropriate reason

nhi add
Add to NHI

Once all the information is entered, click on the [Add] button.

NHI Compare and update

compare differences
Highlight differences

The label for information that does not match and can be updated is highlighted in red. Additional information stored on the NHI but not retained in MyPractice is displayed with a yellow background Information retrieved from the NHI system is displayed on the right (Green background) Information stored in MyPractice is displayed on the left (Purple background) Related information is updated together e.g. Name (separated by black lines)

update options
Update Options
  1. Review and determine the appropriate action for each type of information
  2. Complete any additional information
additional info
Additional Information

Press [Update].  

e-Enrolments

For patients that are eligible for public funds, have an enrolment date and currently regular in your patient details screen

  1. Enrolment information is added or updated on the National Enrolment System (NES). The enrolment date, facility to be enrolled at and preferred practitioner information is taken from the Patient details screen. E-enrolment updates are triggered by [Leaving] a patient from the appointment book or pressing [Update Schemes] in the patient details screen.
  2. The date of any qualifying encounter is loaded on the NES at the time of ‘leaving’ the patient.
  3. All entitlement for schemes such as community services cards and high user’s card are downloaded from NES into My Practice.
  4. If your practice would be eligible for capitation funding when NES is used as the source of enrolments then a scheme called e-enrolment is added or updated.
enrolment scheme
Funding schemes

To manually end an enrolment (stop updates), remove their enrolment date, and enter a reason selected from the drop-down list. This will send the new date to NES and the expiry date will be updated in the scheme. To re-enrol the patient, enter the new date in the enrolment date field.

Patient details screen

Compare and update

While leaving the Patients details screen (F11), we will retrieve the patient’s record from the NHI database and compare the details against that held in MyPractice. (See Find your patient on the NHI and Compare and Update in below)

  1. If all the information matches (NHI number, first name, middle name, surname, gender, date of birth, ethnicity, and address. Note: Names and addresses are compared with all entries on the NHI system) the NHI version number will be updated in MyPractice and the arrival process will continue uninterrupted.
  2. If the information differs, you will have the opportunity to update either your details or those held on the NHI system.

Update Schemes

In Patients details screen (F11) when you click ‘NES: Update Schemes’ we will update schemes for CSC cards, High User cards and e-enrolment from the NES system.

Update Preferences

In Patients details screen (F11) when you click ‘NES: Update Preferences’ we will update survey preferences (see below) from the NES system.

Update Last Encounter Date

If patients are seen but not placed on the appointment book, this function can be used to update NES with the date last seen.

Enter the date last seen then press NES: Update Last Encounter Date

Dis-enrolment

This function will present a screen for changing the enrolment date or terminating enrolment. The Reason for dis-enrolment can be selected at this point.

Removing the enrolment date will also present these options.

Survey Preferences

In MyPractice, Survey preferences can be seen in ‘Notes and Preferences’ tab of Patients details screen (F11).

This is where patients may opt off these surveys.

Contact details (email and mobile numbers) are sent from the contacts list in the patient details screen.

Notifications

staff settings for notifications

In the Practice settings, nominate a staff member to receive notifications from the NES.

Notifications are received and displayed in the task manager for that staff member. The practice may wish to contact and re-enrol expired enrolments for FLS. The enrolment status is updated where appropriate (e.g. expiry date is applied to transferred enrolments).  

notifications list
notifications task