When a patient has failed to pay a fee, you can mark it as a “bad debt”.
A note will be added to the patient’s alerts, which will appear when you make an appointment, open their notes and open their details.
Enter a patient’s account. Select the Account Payment tab.
Find the invoice that you want to write off as a bad debt in the list. Tick “Show All” if it is not visible.
View individual items (fees) in the invoice by clicking on the + to the left of the invoice.
Select the appropriate items (fees) and click on Bad Debt
in the right-hand actions list.
You can adjust the amount of the debt when prompted.