Marking a Bad debt

bad debtWhen a patient has failed to pay a fee, you can mark it as a “bad debt”.

A note will be added to the patient’s alerts, which will appear when you make an appointment, open their notes and open their details.


Enter a patient’s account detailsSelect the Account Payment tab.

corrections 1

Find the invoice that you want to write off as a bad debt in the invoice list. Tick “Show All” if it is not visible. 

View individual items (fees) in the invoice by clicking on the + to the left of the invoice.
corrections 2
corrections 2Select the appropriate items (fees) and click on Bad Debt in the right-hand actions list.
You can adjust the amount of the debt when prompted.
Note: The “Bad Debt” option will only appear in the right-hand bar when you have selected a specific fee.