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When a patient has failed to pay a fee, you can mark it as a “bad debt”.

A note will be added to the patient’s alerts, which will appear when you make an appointment, open their notes and open their details.

bad debt

Enter a patient’s account. Select the Account Payment tab.

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Find the invoice that you want to write off. Tick “Show All” if it is not visible.  View individual items (fees) in the invoice by clicking on the + to the left of the invoice.

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Select the appropriate items (fees) and click on Bad Debt in the right-hand actions list. You can adjust the amount of the debt when prompted.

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